Privacy Policy

Last updated: March 31, 2026

Nozaro Inc. ("Nozaro," "we," "us," or "our"), operating under the StrataNav brand, is committed to protecting the privacy of individuals worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (stratanav.com), use our API services, or interact with us in any capacity.

This policy applies globally and is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable privacy laws.

1. Information We Collect

1.1 Information You Provide

  • Contact information: Name, email address, company name, role, and website when you submit our contact form or request an evaluation.
  • Technical details: Game engine, agent count, grid size, query volume estimates, and current pathfinding approach as provided through our intake form.
  • Communications: Content of emails, messages, or other correspondence with us.

1.2 Information Collected Automatically

  • API usage data: Query counts, response times, error rates, and performance metrics associated with your API key.
  • Log data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
  • Grid data: Navigation grids you upload are processed in-memory for pathfinding computation. Grids are not persisted to disk and are cleared on server restart.

1.3 Information We Do Not Collect

  • We do not use cookies for tracking or advertising purposes.
  • We do not collect payment card information directly (payments are processed through Stripe, Inc.).
  • We do not sell, rent, or trade personal information to third parties.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our API services.
  • Process and respond to your inquiries and evaluation requests.
  • Monitor API performance, usage, and security.
  • Communicate with you about your account, services, and updates.
  • Comply with legal obligations and enforce our terms.
  • Detect, prevent, and address technical issues, fraud, or abuse.

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data on the following legal bases:

  • Contractual necessity: To provide our API services and fulfill evaluation agreements.
  • Legitimate interests: To improve our services, ensure security, and communicate relevant updates.
  • Consent: Where you have provided explicit consent for specific processing activities.
  • Legal obligation: To comply with applicable laws and regulations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

  • Service providers: With trusted third-party providers who assist in operating our services (e.g., Cloudflare for infrastructure, Stripe for payments), subject to confidentiality obligations.
  • Legal requirements: When required by law, regulation, legal process, or governmental request.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
  • Protection of rights: To protect the safety, rights, or property of Nozaro, our users, or the public.

5. International Data Transfers

Our services are operated from Canada. If you access our services from outside Canada, your information may be transferred to, stored, and processed in Canada or other jurisdictions where our infrastructure operates. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

6. Data Retention

  • Account and contact data: Retained for the duration of our business relationship and for a reasonable period thereafter for legal and administrative purposes.
  • API usage data: Performance metrics are retained in-memory and reset on server restart. Billing-related usage data is retained for the duration of the subscription period plus applicable retention periods.
  • Grid data: Processed in-memory only. Not persisted to disk. Cleared on server restart.
  • Communications: Retained as long as necessary for the purpose for which they were collected.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests.
  • Restriction: Request restriction of processing in certain circumstances.
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the information below. We will respond within the timeframe required by applicable law (typically 30 days).

8. California Residents (CCPA)

If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at the address below.

9. Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS), access controls, and infrastructure security through Cloudflare. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete it promptly.

11. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services (e.g., Cloudflare, Stripe). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have a privacy concern, please contact us:

Nozaro Inc.
Toronto, Ontario, Canada
Email: Enterprise@StrataNav.com
Web: stratanav.com/contact